Within 5 minutes of arrival, on first come first served basis
2
Complaints handling
File complaint(s) following laid down procedures
Nil
Response to be given within 7 days
3
Response to mail(s)
Accurate information , patience and courtesy
Nil
1) 7 working days to reply to an ordinary letter 2) 30 days for enquiries of technical nature
4
Access to information
1) Provide information on the information sought, purpose 2) Provide name and contact for feedback 3) Clearly state what is required 4) Make request in writing
NIL
Immediately to 5 working days depending on information sought
5
Pre-qualification of suppliers
Submit tender document
Nil
45 days
6
Issuance of quotation/tender
Pre-qualification
Not more than Ksh.5,000
15 minutes
7
Review of Geothermal license or permit application
Submit License or permit application as required by the Energy Act, 2019
Free or as may be specified by the Regulation
Within 14 working day
8
Request for electricity connection
· Written requests · Requisite site information
Free
Request forwarded to KPLC or REREC as appropriate within 7 working days and requestor notified
9
Review proposals for development of power projects
· Written request for review by KPLC · Draft PPA Document
Free
Request forwarded to KPLC within 21 working days
8
Promotion and Development of Renewable Energy and Energy Efficiency Technologies
· Adhere to set guidelines · Submission of proposal
Nil
1-4 weeks
9
Tax exemption recommendation
· Receive application from client · Evaluate the request · Write a recommendation letter to Commissioner of VAT
Within 5 minutes of arrival, on first come first served basis
2
Complaints handling
File complaint(s) following laid down procedures
Nil
Response to be given within 7 days
3
Response to mail(s)
Accurate information , patience and courtesy
Nil
1) 7 working days to reply to an ordinary letter 2) 30 days for enquiries of technical nature
4
Access to information
1) Provide information on the information sought, purpose 2) Provide name and contact for feedback 3) Clearly state what is required 4) Make request in writing
NIL
Immediately to 5 working days depending on information sought
5
Pre-qualification of suppliers
Submit tender document
Nil
45 days
6
Issuance of quotation/tender
Pre-qualification
Not more than Ksh.5,000
15 minutes
7
Review of Geothermal license or permit application
Submit License or permit application as required by the Energy Act, 2019
Free or as may be specified by the Regulation
Within 14 working day
8
Request for electricity connection
· Written requests · Requisite site information
Free
Request forwarded to KPLC or REREC as appropriate within 7 working days and requestor notified
9
Review proposals for development of power projects
· Written request for review by KPLC · Draft PPA Document
Free
Request forwarded to KPLC within 21 working days
8
Promotion and Development of Renewable Energy and Energy Efficiency Technologies
· Adhere to set guidelines · Submission of proposal
Nil
1-4 weeks
9
Tax exemption recommendation
· Receive application from client · Evaluate the request · Write a recommendation letter to Commissioner of VAT
Within 5 minutes of arrival, on first come first served basis
2
Complaints handling
File complaint(s) following laid down procedures
Nil
Response to be given within 7 days
3
Response to mail(s)
Accurate information , patience and courtesy
Nil
1) 7 working days to reply to an ordinary letter 2) 30 days for enquiries of technical nature
4
Access to information
1) Provide information on the information sought, purpose 2) Provide name and contact for feedback 3) Clearly state what is required 4) Make request in writing
NIL
Immediately to 5 working days depending on information sought
5
Pre-qualification of suppliers
Submit tender document
Nil
45 days
6
Issuance of quotation/tender
Pre-qualification
Not more than Ksh.5,000
15 minutes
7
Review of Geothermal license or permit application
Submit License or permit application as required by the Energy Act, 2019
Free or as may be specified by the Regulation
Within 14 working day
8
Request for electricity connection
· Written requests · Requisite site information
Free
Request forwarded to KPLC or REREC as appropriate within 7 working days and requestor notified
9
Review proposals for development of power projects
· Written request for review by KPLC · Draft PPA Document
Free
Request forwarded to KPLC within 21 working days
8
Promotion and Development of Renewable Energy and Energy Efficiency Technologies
· Adhere to set guidelines · Submission of proposal
Nil
1-4 weeks
9
Tax exemption recommendation
· Receive application from client · Evaluate the request · Write a recommendation letter to Commissioner of VAT
Within 5 minutes of arrival, on first come first served basis
2
Complaints handling
File complaint(s) following laid down procedures
Nil
Response to be given within 7 days
3
Response to mail(s)
Accurate information , patience and courtesy
Nil
1) 7 working days to reply to an ordinary letter 2) 30 days for enquiries of technical nature
4
Access to information
1) Provide information on the information sought, purpose 2) Provide name and contact for feedback 3) Clearly state what is required 4) Make request in writing
NIL
Immediately to 5 working days depending on information sought
5
Pre-qualification of suppliers
Submit tender document
Nil
45 days
6
Issuance of quotation/tender
Pre-qualification
Not more than Ksh.5,000
15 minutes
7
Review of Geothermal license or permit application
Submit License or permit application as required by the Energy Act, 2019
Free or as may be specified by the Regulation
Within 14 working day
8
Request for electricity connection
· Written requests · Requisite site information
Free
Request forwarded to KPLC or REREC as appropriate within 7 working days and requestor notified
9
Review proposals for development of power projects
· Written request for review by KPLC · Draft PPA Document
Free
Request forwarded to KPLC within 21 working days
8
Promotion and Development of Renewable Energy and Energy Efficiency Technologies
· Adhere to set guidelines · Submission of proposal
Nil
1-4 weeks
9
Tax exemption recommendation
· Receive application from client · Evaluate the request · Write a recommendation letter to Commissioner of VAT
